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Shipping & Returns

Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within three weeks of returning your package to D-Way Tools, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from you (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping.

We can ship to virtually any address in the world. 

     USA - 

 
   Washington State Order: $11.00 Flat Rate. 

     Outside Washington State (within the US): $13.00 Flat Rate. 

     Exception to the above rates is the Hollowing Tool - due to size and weight it is $19. 

     INTERNATIONAL - 

     International Orders through D-Way Tools website will be contacted via email with amount of shipping charges and invoiced via PayPal based on location and weight. We will email you an invoice via PayPal for shipping charges, which can be paid with credit card or PayPal.

     CUSTOMS / DUTIES FEES: Buyers outside of the United States are responsible for the payment of all Import Charges such as custom fees, duties, tariffs and VAT taxes for example. The shipping cost provided does not include any of these potential fees.

*** New Regulations for Shipping to the UK in 2021.

- Goods and services shipped to the UK/Northern Ireland with a value between £0.01 and £135 (between $1 and approximately $180 USD) will incur VAT fee of 20% of the product price (not including shipping fees). U.S. online retailers selling products to UK buyers are required to collect this 20% VAT fee at the time of sale  - we would add it to the Pay Pal invoice when charging shipping costs.   

     ***NOTE: At this time we do not have our UK VAT Registration number. We will be unable to sell and ship orders that are £135 (approx. $180 USD) and under. Please contact us for further information. ***

- All shipments being imported into the UK/Northern Ireland with goods and services valued higher than £135 (approximately $180 USD) will be subject to the current VAT procedures, which state VAT is payable as the parcels are delivered. Customer would incur costs during the typical customs/import process when receiving shipment.

     *** We can mail orders at this price point since the buyer incurs the cost upon receipt and our VAT registration number for these shipments is not required. ***

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