You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within three weeks of returning your package to D-Way Tools, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from you (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
** Be aware that PayPal no longer refunds fees collected on transactions to us as the business, or you as the customer. If for any reason a return is initiated on an order that has been paid using PayPal, we will process the refund minus the PayPal charges to process that order. Paypal fees will not be refunded since these fees are not returned to us.
We can ship to virtually any address in the world. USPS Priority Mail is the default method used for shipping. UPS is utilized for larger or heavier shipments, or by customer request. Please keep in mind that the shipping price also covers handling fees, packaging materials, and transport to carrier - not just postage.
Washington State Order: $12.00 Flat Rate*.
Outside Washington State (within the US): $13.00 Flat Rate*.
Exception to the above rates is the Hollowing Tool - due to size and weight it is a $19 minimum charge.
* Bulk or larger orders may incur additional shipping costs due to size and weight. Will contact customer with updated shipping costs before processing order.
International Orders through D-Way Tools website will be contacted via email with amount of shipping charges based on location and weight. We will email you an invoice via PayPal for shipping charges, which can be paid with credit card (prefered) or PayPal account.
CUSTOMS / DUTIES FEES: Buyers outside of the United States are responsible for the payment of all Import Charges such as custom fees, duties, tariffs and VAT taxes. The shipping cost provided does not include any of these potential fees.
USPS - USPS packages are usually, but not always, tracked at several points en-route to their final destination. For more information visit USPS.COM.
UPS - UPS packages are tracked on arrival at the first UPS facility and then at points en-route to the final destination. There may be several days between scans if the shipment is going cross-country. For more information visit UPS.COM.
All prices are in USD