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Shipping & Returns

Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within three weeks of returning your package to D-Way Tools, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from you (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping.

We can ship to virtually any address in the world. USPS Priority Mail is the default method used for shipping. UPS is utilized for larger or heavier shipments or by customer request. 

     USA - 

 
   Washington State Order: $12.00 Flat Rate. 

     Outside Washington State (within the US): $13.00 Flat Rate. 

     Exception to the above rates is the Hollowing Tool - due to size and weight it is a $19 minimum charge. 

     INTERNATIONAL - 

     International Orders through D-Way Tools website will be contacted via email with amount of shipping charges and invoiced via PayPal based on location and weight. We will email you an invoice via PayPal for shipping charges, which can be paid with credit card or PayPal.

     CUSTOMS / DUTIES FEES: Buyers outside of the United States are responsible for the payment of all Import Charges such as custom fees, duties, tariffs and VAT taxes. The shipping cost provided does not include any of these potential fees.

Tracking.

USPS - USPS packages are usually, but not always, tracked at several points en-route to their final destination. For more information visit USPS.COM.

UPS - UPS packages are tracked on arrival at the first UPS facility and then at points en-route to the final destination. There may be several days between scans if the shipment is going cross-country. For more information visit UPS.COM.


  
   Washington State Order: $12.00 Flat Rate. 

     Outside Washington State (within the US): $13.00 Flat Rate. 

     Exception to the above rates is the Hollowing Tool - due to size and weight it is a $19 minimum charge. 

 

TEMPORARY AUSTRALIAN & NEW ZEALAND SHIPPING CHANGES

***Updated May 5, 2022, they have limited the amount of incoming shipments due to COVID-19.***

For Australia & New Zealand there has been a suspension of select USPS services, which are responsible for a vast majority of our packages being transported into these countries. As of late we have been utilizing USPS International Express Mail & UPS Expedited mail (may be some brokerage fees w/UPS). In these cases you can expect the deliveries in country within a few weeks, however you will definitely pay for it. If interested, let us know what you are looking at and we can give an estimate of these shipping costs (would not include the VAT taxes or custom charges). So far we have been looking at $85 to $95+ for a sizeable tool order. Insurance costs additional. Note: There is also a Simple Export option that is much slower, but can be a very economical alternative in the current situation (4+ weeks for orders less than $400 USD & weighing under 4 pounds). We have found it to be significantly less expensive. We will give quotes for both methods if the order meets the carrier's criteria.

 What that means to you is that there are alternative shipping processes that we can utilize, but with the above caveats. For our part, we would ensure that the package is fully insured during transport and all the import paperwork correct. 

Apologize for the inconvenience in this matter. We are excited to get our tools into your hands, but ultimately it is your decision as to whether you want to proceed at this time. Feel free to contact us if you have any questions. We will keep you apprised of any changes. 

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