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Shipping & Returns

Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within three weeks of returning your package to D-Way Tools, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from you (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping.

We can ship to virtually any address in the world. USPS Priority Mail is the default method used for shipping. UPS is utilized for larger or heavier shipments or by customer request. 

     USA - 

 
   Washington State Order: $12.00 Flat Rate. 

     Outside Washington State (within the US): $13.00 Flat Rate. 

     Exception to the above rates is the Hollowing Tool - due to size and weight it is a $19 minimum charge. 

     INTERNATIONAL - 

     International Orders through D-Way Tools website will be contacted via email with amount of shipping charges and invoiced via PayPal based on location and weight. We will email you an invoice via PayPal for shipping charges, which can be paid with credit card or PayPal.

     CUSTOMS / DUTIES FEES: Buyers outside of the United States are responsible for the payment of all Import Charges such as custom fees, duties, tariffs and VAT taxes. The shipping cost provided does not include any of these potential fees.

Tracking.

USPS - USPS packages are usually, but not always, tracked at several points en-route to their final destination. For more information visit USPS.COM.

UPS - UPS packages are tracked on arrival at the first UPS facility and then at points en-route to the final destination. There may be several days between scans if the shipment is going cross-country. For more information visit UPS.COM.


  
   Washington State Order: $12.00 Flat Rate. 

     Outside Washington State (within the US): $13.00 Flat Rate. 

     Exception to the above rates is the Hollowing Tool - due to size and weight it is a $19 minimum charge. 

 

 

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